Frequently Asked Questions

Booking with Coacharoo is straightforward. You can submit an online enquiry via our website at www.coacharoo.com.au or contact us directly at www.coacharoo.com.au/contact-us.

Once we’ve reviewed your travel details, we’ll put together a tailored quote specific to your school, group or organisation. Your booking is confirmed once you’ve accepted the quote and we’ve received your confirmation documentation. Our team is available:

• Weekdays: 09:30 to 16:30
• Weekends: 12:00 to 14:00

We operate 365 days a year, so we’re always here when your school or service needs us.

To make sure we can provide you with an accurate, no-surprise quote, please have the following details ready when you contact us:

• Pickup and drop-off locations (school address, destination, return details)
• Date(s) and time(s) of travel, including return if applicable
• Number of passengers (students, staff, carers)
• Type of service required (excursion, sport carnival, OOSH/OSHC, school run, vacation care, etc.)
• Any special requirements (wheelchair access, multiple stops, overnight travel)

The more detail you can provide, the more accurate your quote will be. Incomplete details may result in pricing variations once the full itinerary is known.

We strongly recommend booking as early as possible. School transport across Sydney is in high demand, particularly during:

• PSSA carnivals and school sports seasons
• Term excursion periods and school camp seasons
• Vacation care and OOSH periods during school holidays
• Major local events and university orientation periods

While we do our best to accommodate last-minute requests, availability cannot be guaranteed. Early bookings also give your school time to complete any required documentation and approvals. We’d always rather have a confirmed booking in the calendar than disappoint you at short notice.

Our pricing is tailored specifically to each job, as no two school bookings are exactly the same. The key factors that influence your quote include:

All applicable charges will be clearly outlined in your quotation before you confirm your booking. No hidden surprises.

We believe in transparency. Any additional costs that may apply to your booking will always be communicated upfront and included in your quote or booking terms. These may include:

• Sydney motorway and tunnel tolls
• Venue or event parking fees
• Extended waiting time charges (beyond the agreed schedule)
• Itinerary changes made after the booking has been confirmed
• Additional stops not included in the original quote

If anything changes with your plans, contact us as soon as possible and we’ll work with you to adjust accordingly.

We accept direct bank transfer and approved electronic payment methods. Full payment terms will be specified in your invoice and booking confirmation. Schools and organisations may be eligible for account arrangements, subject to approval. Please contact us to discuss your school’s preferred payment process.

Coacharoo operates a fleet of modern, well-maintained minibuses and full-size coaches, all of which are accredited by Transport for NSW (TfNSW) and inspected by Service NSW every six months.

• Minibuses: Ideal for smaller groups, after-school runs, OOSH/OSHC pickups and short local excursions
• Full-Size Coaches: Perfect for larger school groups, PSSA carnivals, sports trips, university transfers and vacation care excursions

All vehicles are presented to a high standard and are fully equipped for school and child-related transport services across Sydney and NSW.

Yes. Seatbelt vehicles can be confirmed on booking, in full compliance with NSW safety regulations. Ask for seatbelts when you book, particularly when transporting children and young people for school excursions, carnivals and OOSH services.

Yes. Subject to availability, we’re happy to accommodate specific requests, including:

• Air conditioning (standard across the fleet)
• Luggage and equipment storage
• PA or audio systems for group leaders
• Multiple pickup or drop-off stops
• Accessible vehicle options where required

Please include any special requirements when requesting your quote so we can match the right vehicle to your group’s needs.

Yes. All Coacharoo drivers are fully licensed, professionally trained and operate in full compliance with NSW transport regulations. All drivers display their official Driver’s Authority card at all times while on duty.

For school, university and child-related transport, every Coacharoo driver holds a valid Working with Children Check (WWCC) in accordance with NSW law.

The Working with Children Check (WWCC) is a legal requirement in NSW for anyone who works or volunteers in child-related roles. It is a serious safeguarding measure that involves:

• A National Police Check (criminal history record check)
• A review of reportable workplace misconduct involving children
• Ongoing monitoring, with the check remaining active and continuously reviewed

Every Coacharoo driver who transports students, OOSH participants or children in any capacity holds a current WWCC. Schools and care services can be confident that their students are in safe, vetted hands at all times.

All Coacharoo buses, minibuses and coaches are:

• Fully accredited by Transport for NSW (TfNSW)
• Serviced and maintained under strict Service NSW regulations
• Subject to mandatory safety inspections every six months
• Kept to a high standard of cleanliness and presentation

We take compliance seriously. Our vehicles are never placed on the road without being fully roadworthy and legally accredited for passenger transport in NSW.

School and educational transport is the heart of what we do at Coacharoo. Our services cover a wide range of school and educational needs across Sydney, including:

• School excursions and incursion support transport
• PSSA and school sports carnivals
• Athletics, swimming and representative sport transfers
• Regular school runs and student transport routes
• University and TAFE group travel
• Out of School Hours Care (OOSH) and Outside School Hours Care (OSHC) transport
• Vacation care excursions during school holidays
• After-school care pickups and drop-offs

If your school or education service needs reliable, safe and fully compliant transport, Coacharoo is ready to help.

Yes. Coacharoo specialises in transport for Out of School Hours Care (OOSH), Outside School Hours Care (OSHC) and Vacation Care providers across Sydney. We understand the unique scheduling, supervision and compliance requirements of these services, and our drivers are accustomed to working alongside care staff to ensure smooth, safe pickups and drop-offs.

All drivers hold a current WWCC, and seatbelt vehicles can be confirmed on booking, giving your service and families complete peace of mind.

Child safety is central to everything Coacharoo does. Our safety measures include:

• All drivers hold a current Working with Children Check (WWCC)
• All drivers display their Driver’s Authority card at all times
• Seatbelt vehicles can be confirmed on booking
• All vehicles are TfNSW accredited for passenger transport
• Full compliance with NSW child safety and transport legislation
• Vehicles are inspected every six months under Service NSW requirements

Schools, OOSH providers and parents can have full confidence that Coacharoo meets and exceeds all legislative requirements for child-related transport in NSW.

Cancellation terms vary depending on the type and size of booking. Applicable notice periods and any cancellation fees will be clearly outlined in your booking confirmation documentation. We always recommend providing as much notice as possible if your plans change, as this helps us minimise any impact on your account and allows us to reallocate resources.

If you need to cancel, please contact us as soon as possible at www.coacharoo.com.au/contact-us.

Yes, changes can be accommodated in most cases, however they are subject to vehicle and driver availability and may affect the original quoted price. Any amendments to your booking should be communicated to us as promptly as possible. Changes requested close to the travel date may not always be possible, particularly during busy school periods.

All passengers should be ready and assembled at the designated pickup point at least 10 to 15 minutes before the scheduled departure time. This is especially important for school excursions and PSSA carnival days where multiple vehicles may be departing in sequence.

Timely boarding helps us keep to schedule and ensures the best possible experience for your group and other bookings throughout the day.

We understand that delays can happen, particularly with large school groups. However, extended delays beyond the scheduled pickup time may result in additional waiting time charges and can affect the driver’s subsequent commitments for the day.

If you know your group will be running late, please contact us immediately so we can do our best to accommodate the change with minimal disruption.

As a general rule, food is not permitted on board Coacharoo vehicles, to maintain cleanliness and hygiene for all passengers. Sealed bottled water is permitted.

If your school or OOSH service has specific requirements for longer journeys, such as multi-hour travel days, please discuss this with us at the time of booking and we’ll do our best to accommodate reasonable requests.