Privacy Policy

At Coacharoo, we are committed to safeguarding the privacy of every person who interacts with our business, our website, and our services. This Privacy Policy explains how Coacharoo collects, uses, stores, and discloses personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website at www.coacharoo.com.au or engaging our services, you consent to the practices described in this policy. We encourage you to read it carefully.

Coacharoo

Contact: www.coacharoo.com.au/contact-us

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Who We Are

Coacharoo is a Sydney-based bus and coach hire company, operating 365 days a year. We specialise in transport for schools, universities, Out of School Hours Care (OOSH), Outside School Hours Care (OSHC), Vacation Care, and a wide range of educational and excursion services across Sydney, NSW.

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What Personal Information We Collect

We may collect the following types of personal information:

Full name, school or organisation name, phone number, email address, postal or billing address, details of the transport service requested, payment information (processed securely through third-party providers), and any other information you choose to provide when contacting us or making a booking.

Where services involve the transport of children, we may also collect relevant information required to fulfil our duty of care obligations, including contact details for teachers, coordinators, or authorised supervisors accompanying students.

We do not knowingly collect personal information directly from children. All bookings and enquiries are handled through schools, educational institutions, parents, or authorised adults.

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How We Collect Your Information

Personal information is collected in a number of ways, including:

Through our website contact form or enquiry submissions at www.coacharoo.com.au, through our contact page at www.coacharoo.com.au/contact-us, via email, over the phone, through direct correspondence with schools, OOSH providers, OSHC services, Vacation Care operators, universities, and other educational organisations, and through social media platforms or online advertising channels.

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Why We Collect Your Information

Coacharoo collects personal information for the following purposes:

To process and confirm transport bookings, to communicate with you regarding your enquiry or service, to provide quotes and invoices, to comply with legal and regulatory obligations under Transport for NSW (TfNSW) accreditation requirements, to improve our services and website experience, and to send occasional service-related communications where you have consented to receive them.

We will not use your personal information for any purpose that is unrelated to the above without your consent.

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Disclosure of Personal Information

Coacharoo will not sell, rent, or trade your personal information to third parties. We may disclose your information to trusted third parties only where necessary to deliver our services, including:

Transport for NSW (TfNSW) and relevant regulatory bodies where required by law, payment processors and accounting software providers, and subcontracted drivers or operators engaged to assist in delivering your booked service.

All third parties with whom we share information are required to handle it in accordance with applicable privacy laws.

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Working With Children and Student Privacy

The safety and privacy of children is of the highest priority to Coacharoo. All of our drivers hold a current Working with Children Check (WWCC) as required under the Child Protection (Working with Children) Act 2012 (NSW). The WWCC involves a National Police Check and a review of reportable workplace misconduct.

Personal information relating to students, minors, or child-related services is handled with strict confidentiality and used solely for the purpose of delivering safe and compliant transport services.

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Data Storage and Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, and disclosure. Your information may be stored electronically using secured systems or in physical records kept in a secure environment.

While we do our best to protect your information, no data transmission over the internet can be guaranteed to be completely secure. You provide personal information to us at your own risk.

If you believe your information has been compromised, please contact us immediately at www.coacharoo.com.au/contact-us.

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Cookies and Website Tracking

Our website at www.coacharoo.com.au may use cookies and similar tracking technologies to improve your browsing experience, analyse website traffic, and understand how visitors interact with our site. You may disable cookies through your browser settings, however this may affect the functionality of certain parts of our website.

We may also use third-party tools such as Google Analytics or similar platforms to gather anonymised usage data.

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Access and Correction of Your Information

You have the right to request access to the personal information we hold about you, and to request corrections if that information is inaccurate, incomplete, or out of date. To make a request, please contact us at:

Contact: www.coacharoo.com.au/contact-us Office Hours: Weekdays: 09:30 to 16:30 | Weekends: 12:00 to 14:00

We will respond to all requests within a reasonable timeframe. In some circumstances, we may be unable to provide access to certain information as permitted under the Privacy Act 1988 (Cth).

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Complaints

If you believe Coacharoo has breached the Australian Privacy Principles, or you have a concern about how we have handled your personal information, please contact us directly so we can work to resolve the matter.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

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Changes to This Policy

Coacharoo reserves the right to update this Privacy Policy at any time. Any changes will be published on this page with a revised effective date. We encourage you to review this policy periodically.

 

Effective Date: 20th April 2026