1. Quotes and bookings

1.1Quotes are built from the details you give us and stay open for 14 days. We may revise a quote if your plans change. A quote does not reserve a bus.

1.2A tentative booking is held for 3 business days, then lapses unless the deposit is paid.

1.3Your booking is locked in once you accept the quote in writing and we receive the deposit. A phone call saying “go ahead” does not confirm it.

1.4We price every trip from our depot and back, and the fare already covers GST, fuel, insurance, the kilometres travelled and a qualified driver. For hourly hire in the Sydney metro area we add at least 2 hours for the run to and from your job, and more may be needed depending on time of day, traffic and the number of stops.

1.5You pay for the vehicle, not per head: a 12-seater costs the same for 2 people or 12. Weekends and public holidays attract penalty rates.

1.6We may decline any booking without giving a reason. We may also update these terms; the version on this page applies from the moment it is published. Nothing here limits your rights under the Australian Consumer Law (Schedule 2, Competition and Consumer Act 2010 (Cth)), which prevails over anything inconsistent in these terms.

Back to top ↑

2. Payments and deposits

2.1The deposit of 20% of the booking value is non-refundable unless we agree otherwise in writing. It holds your vehicle and driver.

2.2If money is still owing inside the 7-day window, we may cancel without notice and the fees in section 3 apply. A booking cancelled for non-payment counts as a non-cancelled service and is charged at 100%.

2.3We may ask for a bond on some jobs, such as late-night runs, large groups, higher-risk events and school or youth trips. You authorise us to charge your nominated card or keep the bond to cover overtime, waiting time, cancellation fees, damage, cleaning, fines, parking, tolls or other costs arising from the booking.

2.4Overdue invoices attract interest at 10% a year from the due date, and you also pick up what it reasonably costs us to chase the money (lawyers and debt collectors included), no matter how that turns out.

2.5Card payments pick up Square’s Payment Processing Fee of 2.25% of what you pay by card. It isn’t a credit card surcharge; it’s Square’s admin fee for handling the card transaction. Fees are itemised on your invoice:

2.6Your Booking ID is needed for every payment. Use your invoice number and Booking ID as the reference on bank transfers (details are on the invoice). Receipts are emailed. A signed card authorisation form is available on request. Drivers do not take cash, and we do not accept cheques.

Back to top ↑

3. Cancellations

3.1Cancel by email. It only takes effect once we acknowledge it in writing. A phone call, or simply not paying, does not cancel a booking.

3.2A booking never cancelled in writing, or one not used after the bus has left the depot, is a non-cancelled service and is charged in full. Fees are calculated on the full invoice value:

3.3No refund is given when a service is ended for passenger misconduct, a breach of these terms or the alcohol rule, or a safety risk created by the hirer’s instructions.

3.4If we cannot run a service because of a breakdown or something outside our reasonable control, we will try to supply an equivalent vehicle. Otherwise our liability is limited to refunding the part not run; we do not cover consequential loss, missed events or third-party costs.

3.5We may reduce or waive fees in exceptional circumstances. Daily school runs and contracted services follow their contract; with no contract, the table above applies.

Back to top ↑

4. Date changes and amendments

4.1We do not offer credits, deferrals or postponements. Moving a trip means cancelling the original booking and creating a new one: releasing the vehicle and driver, checking the fleet for the new date, repricing it, and issuing a new reference, invoice and roster. Availability on the new date is never guaranteed and cannot be held without a new deposit.

4.2If the new date is free and you confirm the move:

4.3If the new date is not free, you can cancel (fees run from the original date), keep the original date at no extra cost, or wait in case space opens up. We may tell you if it does but are not obliged to, and the original cancellation scale keeps running. Waiting inside 7 days is risky: cancel at 3 days out and it costs 80%.

4.4Each further change is another $110.00 rebooking, and we may refuse repeated changes that disrupt our schedule.

4.5Other changes must be requested in writing and depend on availability. After confirmation, an admin fee applies on top of any change in the charter rate (an upgrade costs the rate difference plus the fee):

Back to top ↑

5. School excursions

School transport is a big part of what we do. This section applies to every school excursion, sports carnival, camp and event charter for public and private schools. Where it differs from the rest of these terms, this section wins for school bookings.

5.1Booking. Each school booking needs a Booking ID from our booking system and is not confirmed without one. We email a written confirmation and tax invoice to the school or its authorised representative. The fare is based on the itinerary, times and places supplied, and may be revised if those, the numbers or the requirements change.

5.2Cancellations must be emailed and are effective once we acknowledge them. Fees apply to the full cost of the service:

5.3When a refund is approved, a $100 (inc. GST) administration fee is deducted for credit notes, invoice changes and accounts work. The rest is refunded to the card or account you paid from within 10 business days of written confirmation.

5.4Changes to dates, times, locations or numbers must be in writing at least 72 hours before the service and depend on availability. Changes that add cost (route, time, vehicle size, stops) attract a revised quote. Inside 72 hours, changes are at our discretion.

5.5Overtime starts as soon as the booked time is exceeded, in 20-minute blocks of $55.00 ($165.00 per hour) inc. GST, invoiced afterwards and payable by the school. Build in at least 15 minutes’ buffer and allow time for loading at each stop.

5.6Payment follows the terms on your invoice, in Australian dollars including GST, by credit card, purchase order, EFT or P-Card.

5.7On board. The school briefs students and staff: no smoking, alcohol or illegal substances; no food or hot drinks (bottled water only); stay seated, seatbelts on, follow the driver. We may refuse or end a service where behaviour creates a safety risk, and the school remains liable for costs.

5.8Supervision. A teacher or other authorised staff member has to be with the students from the moment they board until the last one steps off, and the school keeps its primary duty of care the whole time. Give us firm numbers (we cannot promise a seat for extra students), tells us about special needs, medical conditions, mobility needs or other risks, and makes sure each stop has safe, legal bus access and turning room. Every driver we put on a school job has a current NSW Working With Children Check.

5.9Liability. Hold-ups we cannot reasonably control, like storms, closed roads, a crash ahead or a mechanical fault, are not our responsibility. If students damage the bus, the school, the organiser and the responsible adult are liable for it. To the extent the law allows, our total liability is capped at the charter fee for the affected service, with no liability for indirect or consequential loss. Belongings travel at their owner’s risk.

Motion sickness and cleaning

5.10Vomit on a bus is a workplace health and safety hazard that we manage under the Work Health and Safety Act 2011 (NSW). Norovirus, which sits behind most school gastro outbreaks across NSW, can infect an adult with as few as 10 to 20 particles, and one vomiting episode releases millions, some into the air, where the air-conditioning spreads them. The virus lasts up to 60 days on surfaces and resists household cleaners. So after any incident the bus is taken off the road while cleaners in protective gear treat it with a biohazard spill kit, flush the air-conditioning and deep clean or replace seat fabric. That takes hours, sometimes a full day.

5.11These cleaning fees are charged in addition to the fare, can’t be negotiated, and need to be paid within 14 days of the invoice date. Specialist remediation beyond this schedule may be charged extra.

5.12If a bushfire, flood, health emergency, government order, strike or big transport shutdown gets in the way, neither the school nor Coacharoo is liable for it. New South Wales law governs school bookings, and making one tells us the school has read and agreed to this section along with everything else on the page.

Back to top ↑

6. Extra charges, overtime and timing

6.1Price depends on vehicle size and type, pickup location, distance and depot travel, time and day (peak, weekend, public holiday, out of hours), total hours, type of service, and any overnight or interstate needs.

6.2The first 15 minutes of waiting after the booked departure time are free, then:

6.3Stops added after booking cost from $10 for a tiny detour, from $25 within the same area, and from $50 for another suburb or longer route. Regional or interstate stops are quoted separately.

6.4We itemise these when they arise: tolls at Class B rates, at cost; parking at the airport, Central Station, Sydney Olympic Park, venues and other paid areas; park and venue entry fees; overtime; vehicle changes after confirmation and extra passengers on the day; cleaning from $88 inc. GST; biohazard fees (section 8); amendment fees; driver accommodation and meals (section 15); and fines from illegal pickup spots you nominate.

6.5Work outside standard hours attracts a loading, confirmed in your quote:

6.6Any service starting between 10:00 pm and 6:00 am carries a minimum out-of-hours charge, however short; the out-of-hours rate sets the price, not a minimum duration.

6.7NSW public holidays carry a surcharge of at least 30% on the base rate, including New Year’s Day, Australia Day, Good Friday, Easter Saturday and Monday, Anzac Day, the King’s Birthday, Bank Holiday, Labour Day, Christmas Day and Boxing Day. Please check your date. When Anzac Day (25 April) falls on a weekend and the following Monday is declared a holiday, the surcharge applies to both days.

6.8Overtime. Your fare covers the booked hours plus 15 minutes’ grace. After that, overtime is charged in blocks of at least 1 hour at your vehicle’s hourly rate, whatever the cause (late events, slow venue access, late passengers, extra stops or longer breaks). Out-of-hours loadings apply to overtime in those periods. Overtime is not charged for the part of a delay caused purely by unforeseeable traffic, but Sydney peak-hour congestion is foreseeable and does not count. Flight delays are dealt with in section 14.

6.9Times are estimates. We do our best to be on time but are not liable for delays from traffic, closures, crashes, weather, compulsory driver rest or other things beyond our control, or for missed flights, events or costs that follow. Travel or event insurance is worthwhile. Allow at least:

Back to top ↑

7. Vehicle allocation

7.1Fares are based on the passenger numbers you confirm, not a particular make or model. We may allocate any suitable accredited vehicle, depending on availability and scheduling, and any substitute will seat at least as many people. A specific vehicle, livery or feature is guaranteed only if agreed in writing. Larger groups may travel in more than one vehicle, and everyone booked will be seated safely and legally under the Passenger Transport Act 2014 (NSW).

7.2Book your maximum likely numbers. Fares are not reduced if fewer travel. If more turn up, we may not have another vehicle free, extra passengers may be left behind, and we are not liable for that; any short-notice vehicle may cost a premium. Nobody may travel above legal seating capacity. Tell us of increases early, as upgrading in advance is always easier.

7.3Coacharoo is a direct operator with our own vehicles and drivers; we do not broker work. In exceptional cases such as a breakdown or sudden driver unavailability, we may use a Transport for NSW accredited subcontractor working to our policies and these terms. We will tell you as soon as practical and remain responsible for your booking, and this is not a breach of our agreement.

7.4No signs or promotional material may be fixed to a vehicle without our written approval, and screening copyright material requires a licence you supply (section 22).

Back to top ↑

8. Onboard safety and conduct

8.1Alcohol is banned under the Passenger Transport (General) Regulation 2017 (NSW) and our own policy. Intoxication laws, driver concentration, passenger safety, and our accreditation and insurance all depend on it.

8.2No food (including takeaway) and no hot drinks; bottled water is always fine. Eating on a moving bus risks choking, spills and burns, the same Regulation bans eating and drinking on buses (fines up to $550), food can expose others to allergens, and mess can take the bus out of service. Anyone with a genuine medical need, such as diabetes, should let us know beforehand and tell the driver when boarding.

8.3The hirer is responsible for every passenger’s behaviour, including getting on and off, and must brief them on these rules. Not allowed:

• Smoking or vaping (Smoke-free Environment Act 2000 (NSW)); smokers stay at least 4 metres from the bus.
• Standing, crowding the aisle, or distracting the driver while moving, including loud noise or balloons and novelty items near the driver.
• More passengers than legal capacity, or anything out of the windows.
• Tampering with exits, exit hammers, extinguishers or other safety equipment.
• Abusive, aggressive, drunk, threatening or disruptive behaviour.

8.4Everyone must wear a fitted seatbelt (Road Rules 2014 (NSW)), stay seated while moving, keep bags under seats or in racks and out of aisles, stairwells and exits, follow the driver’s lawful directions, not use the toilet (where fitted) while moving, take their rubbish, and dress properly (top, shorts, trousers or skirt, and footwear). Choose a legal pickup spot every time; clearways and bus, taxi, loading or no stopping zones are off limits. Gear that is left loose is the owner’s risk, not ours.

8.5Leave at home: grog of any kind, smokes and vapes, balloons or decorations we haven’t approved in writing, glass bottles or containers, jerry cans and generators, cleats or spikes, illegal drugs or anything not prescribed (over-the-counter medicine is fine), hazardous goods, and big loads of food or perishables.

8.6Refusal and removal. The driver may refuse boarding, remove a passenger or end the service for anyone who appears affected by alcohol or drugs in a way that creates risk; is disruptive, threatening, abusive or acting unlawfully; smokes or vapes on or near the bus; consumes alcohol or banned food; shows signs of an infectious illness, including active vomiting or a condition notifiable under the Public Health Act 2010 (NSW); ignores a safety direction; has a recorded history of breaches; or fails the dress standard. No refund applies, the hirer remains liable for the full booking, and we do not pay for the removed person’s other transport.

8.7The driver has full authority over safety and may change the route when safety or the law requires. Under the Chain of Responsibility rules in the Heavy Vehicle National Law, hirers who push unsafe schedules share the legal liability.

8.8Cleaning and damage. Please bring sickness bags, especially for children or anyone prone to travel sickness; a bag used properly costs nothing. Contamination needs biohazard cleaning under the Work Health and Safety Act 2011 (NSW):

8.9We may also claim reasonable loss of use if cleaning stops the bus doing its next job. The hirer pays to repair damage caused by passengers (seats, fittings, graffiti, upholstery, glass, luggage bay fittings), assessed in writing after the trip and on top of any cleaning fee, but not damage caused only by our driver or staff.

Back to top ↑

9. Driver hours and fatigue

9.1Our drivers hold a NSW Driver Authority and the right heavy vehicle licence, and work under the Heavy Vehicle National Law fatigue rules. The national standard allows 5.5 hours’ work before a 15-minute break; our company rules are stricter and cannot be varied by the hirer:

9.2Inspections, cleaning, refuelling, helping passengers, loading luggage and paperwork all count as work. Breaks must be continuous and duty-free, and cannot be skipped or shortened, so plan them into your day.

9.3Give us a realistic itinerary with every stop and wait disclosed, and do not ask for last-minute extensions that break the limits. To stay legal we may change times, add a second or relief driver, or decline a booking that cannot be done lawfully; required extra drivers, accommodation or changes are charged to you, notified in advance where possible. We are not liable for delays from compliance, including roadside inspections. Under Chain of Responsibility law, anyone who pressures a driver or sets impossible deadlines can be penalised. Safety always beats the timetable.

Back to top ↑

10. Luggage

10.1Declare all luggage when booking, especially bulky items. We allocate the vehicle and price from what you tell us, and every bus has legal mass, axle and luggage bay limits under the Heavy Vehicle National Law. Overloaded buses can be fined or held at weigh stations, and we will not knowingly drive one.

10.2Undeclared or extra luggage on the day can mean delays, items left behind, or a bigger bus, trailer, extra vehicle or courier at your cost, if one is available. Anything that cannot be carried safely and legally stays behind and remains its owner’s responsibility. Drivers may refuse items that are unsafe, too heavy, dangerous, badly packed or likely to cause damage.

10.3Belongings travel at the owner’s risk. To the extent the Australian Consumer Law allows, we are not liable for loss, theft or damage unless caused by our negligence, or for delays, extra costs, refused items or penalties arising from undeclared luggage.

10.4Lost property is held at our depot for 60 days. Contact us to collect it (delivery is at your cost); unclaimed items are then disposed of.

Back to top ↑

11. Children and child restraints

11.1In NSW a bus is a vehicle with 13 or more seats including the driver’s. Rule 266 of the Road Rules 2014 (NSW) exempts buses from the duty to restrain passengers under 16, and Rule 267 covers seats without belts, so children on an accredited 13-plus seat bus do not legally need a child restraint or booster. Vehicles with 12 seats or fewer fall under point to point law, where normal car rules apply in full.

11.2Every seat in our fleet has a seatbelt, and wearing it whenever the bus moves is a condition of travel for everyone, children included. Passengers 16 and over must wear one under Rule 265.

11.3Buses do not have ISOFIX or child restraint anchor points as standard. We encourage families to bring a portable booster for children aged about 1 to 7; the driver will help secure it as well as the vehicle allows, and it can usually stay on board for the trip home.

11.4Whatever the law says: never share a seatbelt with a child, never hold an infant while moving, seat children as far back as practical, and fold, lock and stow prams (they cannot be used as a restraint on a charter bus).

11.5A C class licence covers up to 12 seats; 13 or more needs at least a Light Rigid licence, which our drivers hold. A 14-seat minibus reduced to 12 seats becomes a car in law and must have at least three child restraint anchor points with an engineer’s certificate on board, one reason to choose an accredited operator.

11.6Tell us at booking if infants or young children are coming. Supervising children and their seatbelts or restraints is up to the hirer and accompanying adults. This is general information, not legal advice; check current rules with Transport for NSW.

Back to top ↑

12. Accessibility

12.1Passengers with disability are welcome, and we aim for safe, dignified transport in line with the Disability Discrimination Act 1992 (Cth) and the Disability Standards for Accessible Public Transport 2002 (Cth).

12.2We do not have wheelchair-accessible vehicles: there is no lift or ramp on our buses or coaches. Passengers board up the steps with assistance and travel in a standard seat, and folded wheelchairs, walkers and other mobility aids go in the luggage hold.

12.3At booking, tell us how many passengers need help, whether they can manage the steps with assistance and transfer to a seat, and the folded size and weight of any aids (the driver lifting limit is 20 kg). Motorised scooters may be refused unless approved in writing. Trained assistance animals are welcome; just let us know.

12.4If our website gets in your way, email us and we will take your enquiry manually and reply to accessibility feedback within 5 business days. You may also contact the Australian Human Rights Commission, though we would like the chance to fix it first.

Back to top ↑

13. Airport transfers

13.1Every airport pickup quote includes waiting time:

13.2Your confirmation sets out the meeting point and pickup arrangements. If you want a particular meet and greet arrangement, ask when booking and we will confirm what that terminal allows.

13.3Airport parking is not in the fare and is passed on at cost at Sydney Airport’s current commercial vehicle rates, which are reviewed each 1 July.

13.4Delays inside the terminal that are not caused by the flight, such as customs queues or missing bags, attract standard waiting time (section 6) once the included time runs out.

13.5For groups on several flights, the driver arrives about 20 minutes after the last scheduled landing and earlier arrivals wait in the terminal; please tell them in advance. Appoint one flight monitor who is reachable by phone throughout, can make decisions, and keeps us updated.

Back to top ↑

14. Flight delays

14.1We track arrivals for confirmed pickups. A documented delay to the arriving flight does not attract overtime or waiting charges while it stays within the included allowances.

14.2If a delay runs into the driver’s compulsory rest, the service may have to end.

14.3You monitor the flights and tell us of changes early, brief your passengers, and have a backup plan (another operator’s details and a clear decision process). We won’t be ringing each passenger ourselves. Please OK any overtime before it starts, and note that last-minute extra vehicles are charged at normal rates and not guaranteed. Ask us about a flat-fee delay protection add-on or priority dispatch for critical transfers.

14.4We are not liable for knock-on costs of flight delays such as connections or accommodation.

Back to top ↑

15. Overnight and extended charters

15.1Accommodation. Each driver needs a single room with private bathroom, at least 3-star standard, with TV, heating and cooling and secure access, somewhere quiet. No shared rooms. It need not be where your group stays, as long as any transfers are in the itinerary. We can book it and itemise the cost, or you can book it and send us the details in advance for approval. If you arrange it, the property needs safe off-street parking for the bus and any trailer, turning room and height clearance, or alternatives may cost extra.

15.2Meals. A meal allowance of $70.00 per driver per day applies to every overnight and extended charter, even if you are providing catering, so drivers can eat to suit their dietary, health, religious or cultural needs and time meals around legal rest periods.

15.3Itinerary. Send a detailed itinerary at least 1 week before departure and final confirmation 2 business days before, allowing for all legal rest periods. We may amend any itinerary that cannot be done lawfully.

15.4Multi-day tours, interstate trips, camps and retreats may need extra drivers and charges for standby, waiting or repositioning, all shown in the quote. Accommodation and meals are extra unless the quote says otherwise. If standards are not met, we may arrange alternatives at your cost, pause the service, or decline to continue.

Back to top ↑

16. Sealed roads only

16.1Our vehicles only use sealed, formed roads: no gravel, dirt or sand roads, fire trails, farm tracks, construction roads, or anything not sealed with bitumen or asphalt. Loose surfaces mean poor grip, longer braking, bogging, dust and instability, plus chipped glass, clogged filters and worn suspension. Many insurers also limit cover on unsealed roads.

16.2If a stop can only be reached by an unsealed road, tell us beforehand so we can agree a sealed meeting point, or arrange other transport for the last stretch. A driver who finds unsealed access on the day may use the nearest safe sealed spot. Routing decisions are ours, and we may decline or change bookings with unsuitable roads.

16.3Give us accurate addresses and a full itinerary, make sure each stop has room to turn and stop legally, and warn us about height or weight limits, narrow streets or low trees. Fines caused by an illegal pickup spot you nominate are passed on to you.

Back to top ↑

17. Commentary and tour guides

17.1Our drivers do not give live commentary while driving. It splits their attention and slows reactions, and work health and safety law, the Heavy Vehicle National Law and Chain of Responsibility rules all require that risk to be avoided. Drivers will still cover safety briefings, timings and practical instructions.

17.2For sightseeing, day tours, educational trips or VIP work, book a professional tour guide, or use pre-recorded audio or a group leader you appoint. Confirm the arrangement with us beforehand, and please do not ask the driver to narrate.

Back to top ↑

18. Restaurants and dining

18.1We do not recommend, endorse or book restaurants or cafés, and we take no commissions. Choosing and booking the venue, confirming times and numbers, dietary needs, and checking coach access and parking are all up to you. Drivers will not deal with venues for you, apart from a quick arrival heads-up if asked, and will not handle menus or payments.

18.2If asked, we can mention general dining areas and coach parking options. That is general information only, relied on at your own risk, and as far as the law allows we accept no liability for any dining experience. Get written confirmation from the venue and leave buffer time.

Back to top ↑

19. Before-you-travel checklist

Run through this once your confirmation arrives. Any “no” means get in touch.

• Paperwork: confirmation and tax invoice received with the right date and price; Booking ID, reference and invoice number noted; invoice passed to whoever pays; payment or purchase order in by the due date; bank transfers referenced with the invoice number and Booking ID.
• Details: pickup, drop-off, times, route and passenger numbers all correct (more people may need a bigger bus).
• Access: a legal place for a bus to stop at every address; written parking notes sent to us (gate codes, boom gates, height or time limits, permits); a single assembly point in CBD, event, school or terminal areas; destination parking arranged; Live Traffic NSW checked for closures on the day.
• Group contact: one named person present all day with a mobile (not a landline) who answers the driver promptly, knows the driver’s details if provided, and only calls the bus in once everyone is ready.
• Passengers: bulky luggage, prams and mobility aids declared; accessibility needs, young children and relevant medical information passed on; everyone briefed on seatbelts, no food or alcohol, and bags out of the aisle.
• On the day: group ready before departure, seatbelts on, headcount before each leg (teacher sign-off on school trips), phone charged, everyone back on time, a final sweep for belongings, and the bus left as you found it.

Back to top ↑

20. Safety standards

20.1Coacharoo is accredited under the NSW Bus Operator Accreditation Scheme run by Transport for NSW. Our vehicles are maintained and inspected in line with Transport for NSW requirements and are subject to roadside checks under the Heavy Vehicle National Law.

20.2Every vehicle is air-conditioned, seatbelt vehicles can be confirmed on booking, and coaches are limited to 100 km/h. Drivers are authorised by Transport for NSW, hold the right licence class, follow the fatigue rules in section 9, and hold a Working With Children Check for school work.

Back to top ↑

21. Liability, complaints and law

21.1Our services come with consumer guarantees under the Australian Consumer Law that cannot be excluded, including due care and skill, fitness for purpose and supply within a reasonable time.

21.2As far as the law allows, we are not liable for indirect or consequential loss such as lost profits or missed events or flights, and the most we will ever owe on a single trip, even for injury or death, is the charter fee you paid for that day.

21.3Passengers must wear seatbelts, stay seated and follow directions; adults and the hirer supervise children. As far as the law allows, we are not liable for harm arising from a passenger failing to do so.

21.4We are not liable for events outside our reasonable control (natural disasters, pandemics, industrial action, regulatory change, major transport disruption) or for third parties such as venues, parking operators, accommodation or ferries. Prices may change if fuel costs rise sharply, laws change our costs, or incorrect booking details add cost.

21.5Complaints must be sent in writing through our contact page at www.coacharoo.com.au/contact-us within 14 days of the service and are handled under NSW passenger transport law and our complaints procedure.

21.6These terms are governed by New South Wales law and the exclusive jurisdiction of its courts, and form the whole agreement between us, replacing any earlier understanding.

Back to top ↑

22. Privacy and copyright

22.1Privacy. We collect only what we need to quote and run your trip (names, contacts, addresses, numbers, and any accessibility, medical or child details you give us). We share it with drivers and any subcontractor only as needed, never sell it, and handle it under the Privacy Act 1988 (Cth). Card payments go through our payment provider. Email us to see or correct your information.

22.2Website content. Everything on the Coacharoo website is protected by the Copyright Act 1968 (Cth). You may keep one copy of a page for personal reference, and fair dealing is allowed, but copying, republishing, rewriting or scraping our content (including with bots or AI tools) needs our written permission.

22.3Music and video on board. Playing music or video to a group on a bus is a public performance, even on a private charter. Music needs APRA AMCOS and PPCA licences (available together through OneMusic Australia), and films need a public performance licence. The hirer is responsible for licensing, we are not liable for infringement, and the driver may stop any content if no licence can be shown.

Back to top ↑